Terms and Conditions
The owner and operator of the website “Desi Shopping” (domain name: desishopping.xyz) is referred to throughout the site as “we,” “our,” or “us.” Before using or purchasing any of our services, products, software, or offerings, we kindly request that you read these Terms and Conditions. By using our services, you agree that you have read and accepted these Terms and Conditions. If you do not agree with these Terms and Conditions, please refrain from using our services.
This agreement is between Desi Shopping (referred to as “we”) and you (the customer or service recipient). By accessing or using our website, you are entering into this contract or agreement with us. We reserve the right to update, modify, or replace any part of these terms by posting updates and/or changes to our website. It is your responsibility to periodically review this page for updates. Your continued access or use of the site after such updates will signify your acceptance of any changes.
Introduction
The owner of the domain name https://desishopping.xyz, referred to as the “Website,” is “DESI SHOOPPPING.”
By using this website, you agree to the Terms and Conditions. If you do not agree with these Terms, you must not use this website. The Website reserves the right to modify, add to, or remove any part of these Terms at any time. If no other notification is given, changes become effective once they are posted on the website. Please review these Terms regularly for updates. By continuing to use the Website after changes are posted, you agree to the updated Terms.
User Account, Password, and Security
After successfully completing the Website’s registration process, you will be assigned an account username and password. It will be your responsibility to keep your account and password private, as well as any requests made or received using your password or account. You pledge to (a) alert Desishoping.xyz right away of any unauthorized use of your password or account, as well as any other security violation, and (b) make sure you sign out of your account at the finish of each session. You agree that Desishoping.xyz will not be responsible for any loss or damage resulting from your violation of the T&C.
Services
Through the website, Desishopping.xyz offers a variety of Internet-based services (collectively, these services are referred to as the “Service”). Using one of these services, customers can buy personalized goods from Desishopping and other vendors.(All together, “Products”). The Website offers a variety of payment ways for purchasing the Products. Desishopping.xyz will mail the product to you when you place an order, and you will be in charge of paying for it.
Privacy
While using our website, we collect and securely store customer information such as your name, mobile number, email address, delivery address, and other details required for product delivery. Our website also uses cookies and various analytical technologies to improve marketing, service quality, and user experience. By using our website, you are deemed to have agreed to these terms.
Pricing
The price of our products may change at any time. We reserve the right, at any time and without notice to you, to change or cancel any service (or any portion or content thereof). If the service changes, the pricing is changed, it is canceled, or it ends, neither you nor any third party will be entitled to any compensation from us.
– Special Notice: Due to the high USD rate at present, the price of our products is completely erratic and beyond our control. If the vendor is unable to deliver the requested product, we reserve the right to immediately cancel the purchase. You can check the status of your order within seven working days via the website, SMS, or email.
Please make sure to check the stock of the product and inquire about the current price before placing an order.
Products
Products can only be purchased online through DESISHOPPING.XYZ, FB PAGE, Tik Tok, YouTube, and WhatsApp. Certain goods or services may be available in limited quantities, and exchanges or returns are accepted only in accordance with our return and replacement policy.
DESISHOPPING.XYZ has used all reasonable means available to present the product’s original color and exact size as accurately as possible. However, variations in the product’s color or size may occur due to your device’s display settings, technical problems, and display differences. Therefore, DESISHOPPING.XYZ cannot guarantee that the products will exactly match the display image in real life. If a product from DESISHOPPING.XYZ is not as advertised, your only option is to return it unused, meeting all the requirements outlined in our Return and Replacement Policy.
We are not obligated, but we reserve the right to limit who can purchase our goods or services, including specific individuals, countries, or legal jurisdictions. We may exercise this right depending on the circumstances. We also reserve the right to limit the quantity of any goods or services we offer at any time. Without prior notice, at our sole discretion, we reserve the right to change any product descriptions or prices. We also reserve the right to discontinue any product at any time.
Advance/Payment Process:
E-commerce businesses are much more popular outside Bangladesh, and one of the main reasons is that everyone makes the payment at the time of ordering, i.e., they use the prepaid method. Although the prepaid option is available in our country, the Cash on Delivery (COD) method is more popular. To prevent fake orders, we kindly request every customer to make an advance payment of at least 200 BDT for each order. This will help reduce fake orders and significantly increase the delivery success rate.
If, for any reason, a customer does not accept the delivery after making the advance payment, and the product is returned, there will be a return charge of 80 BDT for each parcel, which includes packaging, printing, manpower, and other costs, along with additional courier fees and the potential for product damage. Therefore, the advance payment will not be refundable. However, if the product is incorrect or faulty, no return charges will apply, and we will bear those costs ourselves.
Additionally, we often collect only the Advance delivery charge from our customers, which is separate from the product cost. However, we always require an advance payment of 200 BDT. For products that require this advance payment, it will be specified in the product’s short description, which you can check if needed.
Delivery Process and Charges:
For both inside and outside Dhaka, every parcel is handed over to the courier within 72 hours of being submitted on our website (usually, parcels submitted before 3 PM each day are handed over to the courier the same day). After processing the order and handing it over to the courier, customers can log into their account on our website and track the location of their ordered item through the “Order Details” section.
Desi Shopping has two delivery charge slots (no additional fees such as COD payment collection, processing, packaging, or other hidden fees). However, if a parcel is returned, a service charge of 100 BDT per parcel will be deducted, applicable to both Dhaka and other areas. The delivery charges are as follows:
– Inside Dhaka City Corporation: 60 BDT
– All Bangladesh : 120 BDT
Product Quality:
Product quality is the most important aspect of an e-commerce business, along with maintaining appropriate stock levels. For the past few years, we have worked exclusively with original and top-quality branded products. Our strength lies in the products we offer. We source only from manufacturers or vendors who maintain high-quality standards. After our vendors test the quality of the products, only then do we market them. Every product comes with a warranty ranging from a minimum of 7 days to up to 3 years. The warranty period for each product is mentioned in its description and will be effective from the invoice date. In case of any quality issues or delivery of a damaged product, we take full responsibility and offer a replacement or refund. Therefore, we are committed to ensuring that customers receive the best product quality and satisfaction from us.
Return and Refund:
In this context, “return” refers to a situation where the customer no longer wants to receive the product after placing an order or wishes to return the product after delivery. Our return and refund policy is simple, and we strive to resolve any product or delivery issues easily and as quickly as possible. However, there are a few rules you need to keep in mind:
Timeframe: If you wish to return a product, you must inform us within 3 days of receiving the product and within 7 days from the invoice date. Requests made after this period will not be eligible for return or exchange. However, if the product comes with a long-term warranty, you will be eligible for after-sales service.
Condition of the Return Item: The product must be in its original condition and intact when returned. Everything delivered with the product must also be returned. You must ensure that the product is packaged well and securely so that it reaches us safely. If the product comes in a box, do not apply any tape, adhesive, or anything that could damage the box, as this may prevent the product from being resold. If this happens, the return will not be accepted.
Reason for Return: Before returning, the customer must inform us of the reason for the return. Free returns are applicable in cases such as incorrect product delivery, wrong color, or incorrect size delivery. However, if the return is due to a change of mind or personal reasons, a return fee of 300 BDT will be charged per parcel to cover delivery charges, packaging, logistics, and damage risks.
Refund: Once the returned product arrives, our team will inspect it, and if it is in its original and sellable condition, the refund will be processed within 72 hours of checking the product. The refund will be made through the same payment method used for the purchase.
After-Sales Support:
Each product on our website will have warranty information provided, which can range from a minimum of 7 days to up to 3 years, depending on the product. If you need after-sales support for any product, you can send it to our address via courier. In this case, the courier fees (both sending and return) will need to be paid by the customer. However, for minor issues such as how to operate or configure the product, you don’t need to send it to us. You can find help over the phone, through YouTube videos, or other online resources.
Complaint Resolution:
If you have any complaints regarding the product, delivery, or service, you can inform us in writing via email. In the email, please include your order number and the invoice number (the invoice that was provided to you when the product was delivered) or the order number from the invoice. Keep the invoice handy as it may be required. Additionally, include your mobile number for contact and provide any necessary details regarding the complaint (such as screenshots, audio, or video). Send your email to info@desishopping.xyz. We will take appropriate steps to resolve the issue.
Caution:
The following activities are prohibited when using our website:
- Using our website’s content, such as product images, videos, or product descriptions, for unethical purposes without being an authorized or registered user.
- Encouraging others to engage in unethical activities.
- Violating any international, federal, provincial, national regulations, rules, laws, or local ordinances while using the website.
- Using it to infringe upon intellectual property rights, whether ours or someone else’s.
- Collecting money from others using our name.
- Providing false or misleading information.
- Uploading viruses or malicious code that disrupts the website’s normal functionality or causes harm to others.
- Using the website to extract personal information from others.
- Engaging in prohibited activities like spam, phishing, farming, pretexting, spidering, crawling, or scraping.
- Using the website for obscene or unethical purposes.
- Interfering with or disrupting any security features of the service, the website, or related internet security mechanisms.
Engaging in these prohibited activities gives us the right to temporarily or permanently terminate your account.
Accuracy Of Billing And Account Information
We reserve the right to cancel any order you place with us at our discretion. We also reserve the right to limit or cancel the total number of products that can be ordered by an individual or per order. Orders placed using the same credit card, customer account, or billing and/or delivery address may be subject to these limitations. If we make changes to or cancel an order, we may try to notify you via the phone number or email address provided when the order was placed.
As a visitor or customer making purchases at our store, you agree to provide current, complete, and accurate account information. It is your responsibility to promptly update your account and other details, such as contact information, credit card numbers, and expiration dates, to ensure your transactions are completed and we can contact you if needed.
Each user account must be created using a unique registered email address and mobile number. It is not possible to create multiple accounts with the same information. In such cases, users are not allowed to take advantage of offers, discounts, gift cards, or deals more than once during campaigns or special sales.
Discounts & Allowances
Discounts and allowances refer to price reductions on the base price of goods or services (such as coupon codes, promo codes, sporadic offers, sign-up offers, etc.). Once a discount code or gift card is used to successfully complete an order, its value will not be refunded in case of returns or exchanges. Users are not allowed to redeem offers or discounts more than once if they have multiple accounts using the same email address or phone number. The terms and conditions will be specified on our website, but promotional SMS will only include the main points of the offer. DESISHOPPING.xyz reserves the right to change, amend, or modify any discount offer or promotional allowance without prior notice. In such cases, the customer is required to comply with the updated terms.
Third party links
To provide you with better service, some of the goods, services, and content made available through our service may partially or fully contain materials from third parties.
This website may include third-party links that direct you to completely unaffiliated third-party websites. We do not guarantee any liability for third-party materials, website content, services, or any other materials from third parties, nor are we responsible for investigating, assessing, or verifying the content or accuracy of these.
When you purchase or use products, services, resources, or materials, or engage in any transactions through any third-party website, you assume all risk and responsibility. Before entering into any transaction, please carefully review and ensure that you understand the third party’s policies and practices. Any complaints, claims, concerns, or questions regarding products or services provided by third-party companies should be directed to them.
Personal Information
Our Privacy Policy applies when you submit personal information through the store. To find out more about our privacy policies, visit our website.
Errors, Mistakes, and Omissions
Occasionally, product descriptions, prices, promotions, offers, shipping costs, and availability on our website or in any of our services may contain typographical errors, inaccuracies, or omissions. We reserve the right, at any time and without prior notice, to correct any errors, inaccuracies, or omissions, to update or change information, or to cancel orders if any information on our website or any related website is incorrect (even after you have placed your order or filed a complaint).
We disclaim any responsibility for making changes to or clarifying any information on this website or any linked website, including, but not limited to, pricing information, except as required by law.
There is no obligation to provide notice in the Service or on any associated website that any information has been updated or changed, even if a specific update or refresh date is applied.
We reserve any liability for making changes to or clarify any information on this or any linked website, including without limitation, pricing information, except required by law.
There is no notice in the Service or on any associated website that any information has been updated or changed, even if there is a defined update or refresh date applied.
Order Cancellation
DESISHOPPING.XYZ guarantees to provide customers with genuine, high-quality products. Therefore, as soon as DESISHOPPING.xyz receives the ordered product from authorized suppliers, it always conducts Quality Control inspections. In an effort to provide our customers with the best online shopping experience, DESISHOPPING.xyz reserves the right to cancel any order placed by a customer if Quality Control inspections find any issues with the ordered product.
Additionally, DESISHOPPING.xyz maintains the right to cancel any order if the requested item is unavailable or out of stock. The website cannot predict or determine why a product may be unavailable, whether due to unexpected inventory management issues, website management problems, vendor stock update issues, or any other unforeseen circumstances.
Additionally, DESISHOPPING.xyz maintains the right to cancel any order in the event that the requested item is not available or is out of stock. The website cannot determine or forecast why a product will not be available, whether it is because of unexpected inventory management problems, website management problems, vendor stock update problems, or any other unexpected cause.
Severability
If any part of these terms of service is found to be illegal, void, or unenforceable, the unenforceable portion will be deemed to be severed from these terms of service and will still be enforceable to the fullest extent allowed by applicable law. The legality and enforceability of the remaining provisions will remain unaffected.
Governing Law
These Terms of Service, as well as any other agreements under which we provide you services, will be interpreted and construed in accordance with the applicable eCommerce laws of Bangladesh. Any legal claims or actions arising from or related to this website must be filed in a Bangladeshi court with appropriate jurisdiction.
Change To Terms Of Service
The most recent version of the Terms of Service will always be available for review on this page.
By posting revisions and changes on our website, we reserve the right, at our sole discretion, to modify, change, or replace any part of these Terms of Service at any time. It is your responsibility to regularly check our website for updates. Your continued use of or access to our website or the Service after changes are posted constitutes your acceptance of those changes.