• if we are unable provide a replacement.
• If the product is not genuine (Must notify within 24 hours)
• Product is damaged, defective or not as described.
• If the product is completely distinct from the website's picture or incorrectly described, you must notify it within 24 hours. The package needs to be in its original sealed condition. We will simply dismiss any concerns after the product has been opened.
• Offer/discount/campaign/flash deal items don’t have cancel, exchange or replacement policy.
• Please be aware that this policy will only come into effect if the color of the product we provide does not match the one listed on the invoice. If the dimensions of the delivered item match the invoice, we will not accept any returns under any circumstances.
• Color Mismatch for clothing.
• incorrectly printed apparel. (Mismatched front and back designs, incorrect design placement, etc.)
• Wrong product sent.

Note: 

• The manufacturer affects the product's quality. Since we are not the manufacturer, you are unable to return an item if you are unhappy with its quality.
• Returns are only accepted in perfect condition for the item. A product that is too soiled, damaged, or scratchy will be ignored.
• We do not support software related issue ( Bugs, improvements) these all out of our support policy.
• You cannot return an item which was intact and you break the seal.
• We don’t have any kind of exchange policy.
• Minor mistakes in the product's image, description, or other content, as well as unreasonable issues, will be ignored. All of these violate our support policy.
• To return, customer must ensure the item is packed and delivered securely. Desi Shopping will not be held responsible if the goods get damaged on their return to desishopping.xyz address.

Who will bear the courier fee?

If a fault in the product is found within 7 days from the invoice date, the courier fee for sending the product to us will be borne by you/the customer, and we will replace and send it back to the customer at our expense. However, if the warranty issue arises after 7 days, for instance, if a product with a 6-month warranty requires support after 2 months, the up-and-down courier fees will be borne by the customer. Therefore, before returning the product, you/the customer must thoroughly test it from every possible angle to confirm the issue.

Warning:

Purchases from children under the age of 18 are not accepted. If so, it is strongly advised that you do not place any orders from us as we will not be responsible for the return or refund process.

How to Submit Request:

Before returning a product, please submit the product, customer, and other required information in this Google Form.

After submitting the form, our team will verify the customer information and the product details within 24 hours to ensure they match. If the information is accurate, we will attempt to resolve the issue over the phone. If the issue cannot be resolved during the initial support, we will provide an approval code for returning the product. When returning the product, please ensure that the code is clearly written either inside the package on paper or visibly on the outside of the packaging with a pen or marker. This will help us quickly identify the return and expedite the resolution of your issue.

Step 1: After sending the product to us, the customer must send the booking slip to us via WhatsApp. Click Hare

Step 2: Once the product arrives, it will be inspected. If the customer’s claim is proven to be valid, the product will either be repaired, replaced, or the necessary actions will be taken to resolve the issue.

Step 3: If our test finds no fault in the product, the same product will be couriered back to the customer’s address after receiving the courier fee from the customer. If necessary, an issue-solving video will be shared.

Step 4: If a fault is found in the product, the issue will be repaired or necessary fixes will be made, or the product will be replaced and couriered to the customer’s address at our own expense.

Refund Charges:

No charge will be applicable for refund i.e. the amount paid by you will be refunded but if the product has been handed over by the courier or for any reason after delivery (if there is a problem with the product exchange or warranty policy will apply) you want to get a refund by returning it in such cases Courier charges and processing fee of Tk 100 per order within Dhaka and Tk 200 per order outside Dhaka + payment settlement fee (where applicable) will be refunded.

Refund condition of discount or offer:

If there is any offer on Bkash, Rocket, Cash, Visa, MasterCard and the discount or cashback amount is not refundable in case of that order or transaction refund i.e. if you pay 900 TK for a product on offer of 1000 Tk or no cashback after paying 1000 Tk If received, in case of refund, the amount of cashback will be deducted and in case of discount, only the amount paid by you will be refunded.